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Training: Health


Willy provides customized, interactive training that increases awareness, informs, builds empathy, and helps staff develop practical skills to more effectively serve LGBTQ clients/patients and their families, and be allies to their coworkers and colleagues.

Trainings are customized

to behavioral health, medical, nursing, public health, social work, and other health fields and services. They can address how to create affirming healthcare settings, and dial into specific learning objectives that arise from incidents and challenges.


The curriculum can be customized to address:


  • Cultural competency and managing bias

  • Best practices for creating LGBTQ-affirming healthcare settings

  • Terms, identities, concepts, and intersectional identities

  • How to navigate interactions respectfully; useful language to build rapport

  • The impact of being misgendered; tools for remembering names and pronouns; how to apologize when a mistake has been made

  • The importance of collecting data on sexual orientation and gender identity (SO/GI); how to work through client/patient resistance and concerns; how to help staff work through discomfort; how to manage data systems

  • The impact of pervasive discrimination, violence, and trauma, including anti-LGBTQ legislation, hate-fueled rhetoric, and restrictions on access to care; multiple systems of oppression

  • Negative health outcomes of limited restroom access; how to provide restroom access so everyone can use the facilities safely and comfortably; how to navigate placement in gender-specific settings, including residential accommodations and support groups, so everyone can participate

  • Social determinants of health; health disparities

  • Social and medical transition; gender-affirming care; health care access in your jurisdiction

  • Relevant legal issues in your jurisdiction

  • Policies, procedures, and protocol

  • How to be an ally

  • Action steps


Potential learning objectives

At the end of the training, or training series, participants will be able to:


  • Define terms, identities, and concepts associated with lesbian, gay, bisexual, transgender, queer, questioning, and gender expansive communities

  • Utilize culturally competent language and behavior for respectfully navigating interactions with LGBTQ individuals and their families

  • Describe the myriad life circumstances, health, and legal issues that impact LGBTQ people

  • Develop culturally competent best practices for working with LGBTQ clients/patients, families, and colleagues

  • Identify action steps to improve services and systems for LGBTQ individuals and families


Willy’s trainings are multi-modal and include:

  • Interactive participation

  • Concrete information on navigating interactions appropriately, life circumstances, mental health concerns, health disparities, health care access, social and medical transition, legal issues, and policies

  • Film clips that humanize the issue and reach the audience emotionally

  • Customized case study exercises for practical skills building on learning objectives relevant to your specific circumstances. Case study exercises are customized to your field, work setting, populations served, and jurisdiction. They provide an opportunity for participants to work in small groups on practical scenarios that they may encounter in their work, and debrief in the large group to discuss effective approaches and strategies.

  • Welcoming, non-punishing discussion of organizational approaches to LGBTQ issues​​



Ready to give your group the opportunity to problem solve, and develop their knowledge and skills?

Contact Willy to schedule a call to discuss your training needs. He will work with you to determine topic, learning objectives, time frame, and most convenient dates.

Willy discusses his experience as a trans dad, his kids' trans stuffed animals, and his work as a cultural competency trainer in this short video, filmed spontaneously by Transgender Law Center in 2014.

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